Accessibility
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across the public site, the dashboard, and the state-filing guides. This is an aspiration we work toward, not a guarantee that every surface meets it today.
What we do
- Semantic HTML (real headings, lists, landmarks) so screen readers can navigate.
- Keyboard-reachable interactive elements with visible focus rings.
- Color contrast targets WCAG AA on body text. Where colour carries meaning (e.g. status pills) we pair it with text.
- Plain-language compliance copy — no jargon where a shorter word works.
Known limitations
Some PDF forms we link out to (state-agency originals) are scanned images and are not screen-reader-accessible at the source. Where we can offer a fillable replacement, we do; where we can’t, we link to the agency original and flag the limitation in the state guide.
Tell us if something is broken
If a page or feature is hard or impossible to use with assistive technology, please email support@charityfile.com with the URL, the assistive technology you’re using, and a short description of what failed. We will respond within two business days and will tell you when we expect to fix it.